For efficient human resource development and digitalization of manuals! Video manual system.
Review the paper manual that had become a mere formality and create a system that makes it easier to implement the PDCA cycle.
This is a regionally focused diversified management company that utilizes "Reflector" for the development and evaluation of sports instructor personnel. We would like to introduce examples that have led to early development of members and improved customer satisfaction. At Takahashi Co., Ltd., the manual was only in paper form and had not been reviewed for many years, resulting in different operational and development policies at various stores. They attempted to digitize the manual. After implementation, they felt an improvement in service quality. Customer satisfaction was reflected in survey results, showing increased satisfaction and a decrease in cancellation rates. Additionally, even relatively younger members could take on training responsibilities, which ultimately reduced the overtime hours spent on training and led to a reduction in labor costs. [Case Overview] ■ Purpose of Implementation - To digitize the paper manual that has been in use for over 20 years - To unify services that had become personalized and improve quality - To streamline personnel development *For more details, please refer to the PDF document or feel free to contact us.
- Company：Co-Growth
- Price：Other
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